Wyndham Worldwide Tour Reception Agent in Williamsburg, Virginia
Tour Reception Agent
Tour Reception Agent
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
Must be courteous and cheerful when greeting guest. Must be quick and accurate in completing front desk duties. Is to keep close attention on desk at all times. Needs to handle delicate situations with guest in an appropriate manner.
Run tour reception report, manifest off CRS; verify the tours for the day.
Prepare all tour sheets for sales reps.
Greeting guest verifying that all information on survey is correct.
Assigning tours accurately to each representative and maintaining sales rotation.
Dispositioning of all tours and non-tour information into the CRS System.
Rerunning tour reception report to make sure all information that was entered into system is accurate.
Make copies of paperwork to distribute to upper management.
Above Average Computer Skills Required
Strong Communication Skills
One year of general office experience
Strong customer service skills
Strong Data Entry Skills
Primary Location: United States of America-Virginia-Williamsburg
Employee Status: Regular
Organization: WVO - Sales-Marketing
Job Posting: Mar 12, 2018, 10:28:30 AM
Requisition ID: 1803832
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.